Frequently Asked Questions

Question 1: How do you make sure your quality?
Answer: We picked top-tier LED drivers for our products and we only work with manufacturers that have over 10 years of experience.
Question 2: How long should I expect to get my orders?
Answer: We typically ship out the orders either the next business day or sometimes the same day (except weekends and holidays). The exact delivery time depends on location but expect just a few days to receive your order:)
Question 3: How do I track my orders?
Answer: We will send you real time tracking information by emails and you can also track it on our website by clicking order tracking at the footer menu.
Question 4: How do I return damaged or defective items?
Answer: Simply click on returns on our footer menu or send us an emails. You can also initiate return by logging to your account. We will review it and send you a return label once approved. 
Question 5: I buy in large quantity, can I get discounts on large order?
Answer: Sure, for large quantity order, please send us an email or call us.
Question 6: Do you have more items that are not listed on your website?
Answer: Yes, some of our products are not listed yet but if you need other products, please feel free to reach out to us.
Question 7: When will I receive refunds after returning products?
Answer: Once we reviewed the returned products and approve refund, we will initiate refund on our end. Please allow 7-10 business day for the refund to go through. If you haven't received refund for 15 business days after approved refund, please contact us.
Question 8: I have some other questions. how can I contact you?
Answer: If you have any other questions, feel free to contact us through emails or phone:)